Ticket cancellation policy
" Ticket cancellation policy "
General Bus Routes (Excluding Cat Ba - Hanoi & Hanoi - Cat Ba):
- Cancellation 24 Hours Before Departure: No fee.
- A fee of 100% of the ticket price applies if:
- Cancellation Within 24 Hours
- The customer does not arrive at the meeting point for departure.
- The customer arrives more than 15 minutes late.
- The customer does not check in at the office within 15 minutes after the departure time.
Cat Ba - Hanoi & Hanoi - Cat Ba:
- From April 1 to September 5:
- Cancellation 12 Hours Before Departure: No fee.
- Cancellation Within 12 Hours: A fee of 100% of the ticket price applies.
- From September 5 to March 31:
- Cancellation 12 Hours Before Departure: No fee.
- Cancellation 6 to Less Than 12 Hours Before Departure: A fee of 50% of the ticket price applies.
- Cancellation Less Than 6 Hours Before Departure: A fee of 100% of the ticket price applies.
Holidays and Tet (including New Year’s Day, Lunar New Year, April 30-May 1 holiday, September 2 holiday, and Hung King’s Death Anniversary):
- Cancellation 48 Hours Before Departure: No fee.